21. Troubleshooting
| Problem | What to do |
|---|---|
| “the claude / codex executable was not found.” | Install the agent, or in Agents click Choose path and indicate where it is. |
| The chat says the agent is not signed in | Click Sign in in the top bar (or in Agents) and send the message again. |
| “Paid API” appears in orange | The agent is billing per use. Sign out and sign in with your Claude or ChatGPT account. Also check the agent’s own configuration. |
| A team appears with 🔒 | Your license does not include that feature. Click the lock to see what it needs, or go to License. |
| “This team is not available with your license” when opening a project | Activate a license that includes it or click Restore the original team. |
| “That project is already open in another window.” | The app brings that window to the front. |
| The folder does not open as a project | Follow the options on the preparation screen (adopt, analyze with the AI, create the configuration). |
| Collaboration cannot be enabled | The project must be a git repository with a remote. |
| Git access error when syncing | Check your git credentials; with HTTPS, the app asks for a username and token. |
| Changing the team is not available | Stop the agent and, if the project is shared, disable collaboration first. |
| The license is on another machine | Export it there and import it here, or use Use the license on this machine. |